---
title: FAQS
date: 2025-04-11T09:40:33Z
modified: 2025-06-20T07:39:05Z
permalink: "https://www.kaiwenpen.com/faqs/"
type: page
status: publish
excerpt: ""
wpid: 5826
featured_image: "https://www.kaiwenpen.com/wp-content/uploads/2022/09/7-S-705-1-Fineliner.jpg"
timestamp: 2025-06-20T07:39:05Z
tags: []
---

## Sitemap

# You have the questions
we have the answers

The answers to the most frequently asked questions about our products can be found here. Should you want to know more, we are at your disposal personally.

 ![](https://www.kaiwenpen.com/wp-content/uploads/2023/04/彩笔.svg)
 ![](https://www.kaiwenpen.com/wp-content/uploads/2023/04/马克笔-2.svg)
 ![](https://www.kaiwenpen.com/wp-content/uploads/2023/04/高光笔.svg)

## Common Questions

 <a tabindex="0">1.What’s the MOQ?</a>

Normally 5000-20000sets, it depends on items. But we can accept smaller quantities for several popular styles, or undergoing orders. If you want to know more, please contact [export@kaiwenpen.com](mailto:huanguoling@kaiwenpen.com)

 <a tabindex="0">2.Can the products with customer’s own brand?</a>

Yes, all products can be customer’s brand with small setup charge.

 <a tabindex="0">3.Can provide sample for free? </a>

Our standard samples are provided free of charge, but express shipping costs will be collected or must be paid in advance.

 <a tabindex="0">4.What’s the shelf life?</a>

From 12 to 48 months.

 <a tabindex="0">5.How long is the production lead time?</a>

Normally 45-60 days, after order confirmation.

 <a tabindex="0">6.How many colors available?</a>

Up to 120 types, depending on the specific pen, if you want to know more, please contact [export@kaiwenpen.com](mailto:huanguoling@kaiwenpen.com)

 <a tabindex="0">7.Can the plastic color be changed as per customer’s request?</a>

Yes, plastic color can be changed without any extra charge.

 <a tabindex="0">8.What’s the payment term?</a>

30% deposit,and balance before delivery if by air; balance by B/L copy if by sea.

 <a tabindex="0">9.Is the ink washable?</a>

Yes, ink is washable on most fabric material.

## Fine liner

 <a tabindex="0">1.How many nib size available?</a>

0.4mm, 0.3mm size available.

## Brush Marker

 <a tabindex="0">1.Is the ink water soluble?</a>

We have water soluble and non soluble ink.

 <a tabindex="0">2.How many colors available?</a>

We have 120 colors available for non soluble ink, 48 colors available for water soluble ink.

 <a tabindex="0">3.What’s the shelf life?</a>

More than 24 months.

 <a tabindex="0">4.What’s the speciality of the brush tip?</a>

We have different brush tips, one is normal brush, one is super brush, super brush tip is extremely soft. Brush tip can be used for sketching, calligraphy, lettering and painting.

## Highlighter

 <a tabindex="0">1.Is the color UV light resistant?</a>

The ink is pigment based, it is water-proof , UV light-resistant, color fastness.

 <a tabindex="0">2.How many colors available?</a>

48 colors available.

## Glitter Marker

 <a tabindex="0">1.How many colors available?</a>

36 colors available.

 <a tabindex="0">2.Is there anything have to pay attention to?</a>

Replace cap when not in use and store horizontally

 <a tabindex="0">3.What’s the shelf life?</a>

More than 18 months.

## Metallic Marker

 <a tabindex="0">1.How many colors available?</a>

12 colors available.

 <a tabindex="0">2.Which surfaces can be used?</a>

Metallic marker can be used on ceramic, glass, metal, black paper, wood, plastics and other smooth surfaces.

 <a tabindex="0">3.Is there anything have to pay attention to?</a>

Replace cap when not in use and store horizontally

 <a tabindex="0">4.What’s the shelf life?</a>

More than 12 months.

## Permanent Marker

 <a tabindex="0">1.How many colors available?</a>

36 colors available.

 <a tabindex="0">2.Which surfaces can be used?</a>

Permanent marker is workable for surfaces such as paper, wood, plastic, ceramic etc.

 <a tabindex="0">3.What’s the shelf life?</a>

More than 18 months.

## Whiteboard Marker

 <a tabindex="0">1.Which surfaces can be used?</a>

Whiteboard marker is workable for surfaces such as whiteboard, paper, plastic, ceramic etc.

 <a tabindex="0">2.What’s the shelf life?</a>

More than 18 months.

We could not clarify your question?

No problem, just write us a message and we will answer your question personally.

## Blog&News

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